Your satisfaction is very important to us as we stand behind the quality and craftsmanship of our pieces and products. Please email if for some reason you are not satisfied. Please bear in mind that every piece you purchase from this site is carefully hand made and therefore each piece will reflect that one of a kind nature, varying slightly one from the other. This is the beauty of hand made and we believe it attests to the value of every item. Lead times will vary seasonally and based on the amount of pieces currently in construction, so please inquire at the time you are ready to purchase for most accurate estimate. Typically 2-4 weeks should be expected. Custom pieces may have a longer lead time.
Fine jewelry is made to order, by hand, in our Oregon studio. As each item is custom made to size, we do not offer exchanges or re-sizing services. Please make sure your sizing is correct upon ordering.
Our policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange. Engagement rings are custom made to order and all sales are final. Engagement rings have a 1 year extended coverage policy. This means that if there is an error in design or manufacturing flaw, we will repair, free of charge. This does not include damage to ring made by wearer, accidents or stone breakage. Please bear in mind that the beauty of many of our pieces comes from their delicate nature and so every piece (as with any piece of fine jewelry) should be treated with care. Diamonds and gemstones vary in their hardness, please be aware that some gems will be softer than others. The care of every stone rests with its wearer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Email notification is required prior to shipping a return so that we are ready to receive and approve it. Several types of goods are exempt from being returned, apothecary and aromatics items are included in this.
Items that are non returnable include:
Any item not in its original condition. Any item that is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
To complete your return, we require a receipt (email) or proof of purchase shipped with the return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We replace items if they are defective or damaged by our error. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
PO BOX 2959
Florence, Oregon 97439
To return your product, please mail your product to:
PO BOX 2959
Florence, Oregon 97439
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.